sync samsung s4

[bigowen]

Hi guys , my wife has recently purchased a focus trend MY13 and apart from the all too common "normal" problem with the powershift transmission , she has had some connection issues with her samsung galaxy s4 with sync . We are able to pair the phone and make & receive calls but once you turn the car off & then restart the car "sync" will initially say 'phone connected ' but after driving a short distance it say's 'phone disconnected' , and obviously ceases to function. Fords typical "helpful" response was, your phone is not compatible BUY A NEW PHONE. We've tried disconnecting and then re-pairing the phone but we continue to have the same problem. Has anyone else experienced this and are there any solutions. Thanks