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Originally Posted by Mad Maxine
Or give the phone to your three year old toddler.
MM
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I found this works really well too. Either we do that or we say "Just a moment we will get the person you are after", then we put the phone down. We go back every couple of minutes and say "they will be here shortly", and put the phone down again.
Longest we had someone waiting was about 10 mins. After doing all that, we had a major drop in the number of calls we got.